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Returns and Refunds

Last updated: October 19, 2026

This translation is provided for your convenience. The French version is the only legally binding version and prevails in case of any discrepancy.

Bhali products purchased on bhali.fr are sold by KOSMOFY, an SAS with share capital of €500, RCS Paris 987 838 331, 229 rue Saint-Honoré, 75001 Paris (contact@bhali.fr), holder of a license for the Bhali trademark granted by TRICODPO. This page summarizes your rights; the full rules are set out in Articles 9 and 10 of our Terms of Sale.

Changed your mind? 14 days to withdraw

If you are a consumer, you have 14 days from receipt of your order to withdraw from the contract, without having to give any reason. If the period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day.

How does it work?

  1. Let us know before the end of the period by email at contact@bhali.fr (or by mail to KOSMOFY, 229 rue Saint-Honoré, 75001 Paris), stating your order number. You may use the withdrawal form in the appendix to the Terms of Sale, but it is not mandatory.
  2. We acknowledge receipt of your request by email and give you the return address.
  3. Send the products back no later than 14 days after notifying us. Return shipping costs are paid by you, including for a return from a country other than France; they may be higher from abroad, especially from the United States.

Refund

We refund all amounts paid, including the initial shipping costs, no later than 14 days after being informed of your withdrawal. We may wait until we have received the products, or proof that they have been sent back, before refunding you. In France, if you chose paid home delivery rather than free pickup point delivery, this extra cost is not refunded. Outside France, since home delivery is the only option offered, its cost is refunded to you.

Any customs duties and import taxes paid on delivery (United States) are not collected by Bhali and cannot be refunded by us; please check with the customs authorities about possible refunds.

The refund is made to the payment method used for the order (via Stripe), unless you agree to another method, at no cost to you. How long it takes to appear on your statement then depends on your bank.

You are liable only for any diminished value of the products resulting from handling other than what is necessary to establish their nature and characteristics.

Exception

The right of withdrawal does not apply to goods unsealed after delivery that cannot be returned for reasons of hygiene or health protection (Article L. 221-28 of the Code de la consommation, the French Consumer Code).

Damaged, incorrect or defective product

A product that arrived damaged, a mistake in your order or a product that does not work as expected? Write to us at contact@bhali.fr or on WhatsApp at +33 6 51 03 31 25 with your order number and a photo. We will offer you a replacement or a refund, and any return shipping costs are paid by us.

In addition to the right of withdrawal, you benefit from:

  • the legal guarantee of conformity (Articles L. 217-1 et seq. of the French Consumer Code) for two years from delivery: repair or replacement free of charge, or failing that, a price reduction or a refund;
  • the legal warranty against hidden defects (Articles 1641 to 1649 of the Code civil, the French Civil Code) for two years from discovery of the defect: a price reduction if you keep the product, or a full refund if you return it.

A disagreement?

First contact our customer service: we always look for an amicable solution. Failing that, you may refer the matter to the consumer mediator free of charge: CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, www.cm2c.net.