Shipping

Last updated: October 30, 2026

This translation is provided for your convenience. The French version is the only legally binding version and prevails in case of any discrepancy.

Orders placed on bhali.fr are sold and shipped by KOSMOFY, an SAS with share capital of €500, RCS Paris 987 838 331, 229 rue Saint-Honoré, 75001 Paris (contact@bhali.fr), holder of a license for the Bhali trademark granted by TRICODPO. This page supplements Article 8 of our Terms of Sale.

Where do we ship?

We ship:

• to mainland France, including Corsica;
• to the 26 other member states of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden;
• to the United States.

We do not ship to any other destination at this time. Subscriptions (in French) and bulk orders (in French) are available for deliveries in France only.

Shipping options and rates

• Pickup point delivery is offered in France only. The pickup point is chosen on the map when you place your order, before payment.
• Outside France, delivery is to your home address only.
• Prices and shipping costs are always shown in euros and displayed before payment. If your card is held in another currency, the conversion is made by your bank, which may charge its own fees.
• The free-shipping thresholds (€60 for home delivery in France, €100 in the European Union) are based on the amount of the products in the order, excluding shipping costs. Shipping to the United States is never free.

Delivery times run from payment confirmation. They are estimates. In all cases, your order is delivered no later than 30 days after it is confirmed.

Shipping to the United States: import duties and taxes

Orders delivered to the United States are shipped from France. Customs duties, import taxes and customs clearance fees may be charged on delivery by US customs authorities, or by the carrier on their behalf. They are included neither in the price of the products nor in the shipping costs, are not collected by Bhali and are paid by the recipient. Their amount depends on the US regulations in force: please check before ordering.

If the parcel is refused or these amounts are not paid, it is returned to us: we will then contact you to arrange a new shipment, at your expense, or a refund of the products.

Tracking your parcel

You receive an order confirmation by email as soon as your payment is confirmed. You can track your order from your account or from the Track my order page.

Pickup point collection (France)

You are notified when your parcel is available at the pickup point you chose. Remember to bring an ID and/or the pickup code. The parcel remains available for you for the period stated by Mondial Relay in its availability notice. After that period, it is returned to us: we will then contact you to arrange a new shipment, at your expense, or a refund of the products.

Damaged, incomplete or lost parcel

Check your parcel on delivery or collection. If it has been opened, is damaged or is incomplete, state specific reservations to the delivery driver or the pickup point, then let us know promptly at contact@bhali.fr or on WhatsApp at +33 6 51 03 31 25, with your order number and photos. We will arrange a new shipment or a refund of the products concerned.

Late delivery

If your parcel does not arrive within the stated time, contact us: we will open an investigation with the carrier. You also have the rights provided for in Articles L. 216-6 et seq. of the Code de la consommation (French Consumer Code) (termination of the order after a formal notice that has remained unanswered), detailed in our Terms of Sale.

Any questions?

Write to us at contact@bhali.fr, call +33 4 23 16 18 00 or send a WhatsApp message to +33 6 51 03 31 25.